FAQ

About Our Tents

What is a rooftop tent?

A rooftop tent (RTT) mounts to your vehicle’s roof rack or bed rack and folds open to create a comfortable sleeping space off the ground. It sets up in minutes and keeps you dry, level, and away from mud, rocks, and critters.

What makes Cloud Nine tents different?

Cloud Nine tents are designed to offer high quality, thoughtful features, and fair pricing. We focus on durable materials, simple setups, and practical designs—without inflated prices or unnecessary gimmicks.

Where are Cloud Nine tents made?

Our tents are manufactured overseas in vetted facilities and inspected to meet our quality standards before delivery.

Fit & Compatibility

Will a Cloud Nine tent fit my vehicle?

Our tents fit most vehicles equipped with a properly rated roof rack or bed rack, including SUVs, trucks, vans, and many crossovers.

If you’re unsure, reach out with:

Vehicle year, make, and model
Roof rack brand and load rating

We’re happy to help confirm compatibility.

Do I need a special roof rack?

You’ll need a rack that meets the dynamic and static load requirements of a rooftop tent. Most aftermarket racks are compatible, but factory racks may not always be sufficient.

Installation

Do you install the tents?

Cloud Nine Camping Company sells rooftop tents as a product only.

Installation may be performed by:

The customer
An independent third-party installer
A local partner location (if offered)

We do not perform, supervise, or control installation services.

Can I have a local shop install it?

Yes. Some partner locations or third-party installers may offer installation for a separate fee paid directly to them.

Is installation included in the price?

No. Installation fees (if any) are separate and handled directly with the installer.

Installation Notice

Cloud Nine Camping Company sells rooftop tents as a product only. Installation services, if offered, are provided by independent third parties or completed by the customer. Cloud Nine Camping Company does not perform, supervise, or control installation work and is not responsible for installation methods, labor, or workmanship.

Customers are responsible for confirming vehicle and roof rack compatibility and ensuring installation follows manufacturer guidelines.

Ordering & Shipping

Where do you ship?

We ship throughout the continental United States. If you’re outside the lower 48, contact us for options.

How long does shipping take?

Most orders ship within a few business days, depending on inventory and location. Transit times vary by region.

Can I pick up locally?

Yes. Select partner locations and regional inventory may offer local pickup. Availability varies by location.

Returns & Warranty

What is your return policy?

Returns are accepted on unused, uninstalled tents within the return window. Shipping and restocking fees may apply. Please contact us before returning any product.